TradePiko is a swing trading analytics platform operated by TradePiko Inc. (Ontario, Canada). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at tradepiko.com and our associated services.
By using TradePiko, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
TradePiko Inc. is responsible for the personal information under our control, including information we transfer to third parties for processing.
TradePiko Inc. is a corporation based in Ontario, Canada. It has no staff, so there is no separate privacy department: the director of the corporation is the individual accountable for our compliance with this policy and with applicable privacy law, and personally handles every access request, correction request, and complaint. We will provide the name of that individual on request.
Privacy contact
TradePiko Inc.
Ontario, Canada
Email: support@tradepiko.com
Service providers who process personal information on our behalf are bound by written agreements requiring a comparable level of protection, and we remain accountable for that information while it is in their hands.
We collect, use, and disclose your personal information with your knowledge and consent, except where the law permits or requires otherwise.
We do not require you to consent to collection, use, or disclosure beyond what is necessary to provide the service as a condition of using it.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Depending on what you withdraw consent for, some or all of the service may stop working. For example:
To withdraw consent, use the relevant control in Settings or email us at support@tradepiko.com.
Your trades, positions, and journal entries are private to your account. They are never visible to other users, never displayed publicly, and never shared with or sold to any third party for marketing, research, or any other purpose.
Payment processing is handled by Stripe. We do not store your credit card number, CVV, or full payment details. Stripe provides us with only a payment token and subscription status.
We collect only the personal information necessary for the purposes identified in this policy, and we collect it by fair and lawful means. We do not buy personal information about you from data brokers, and we do not collect information by misleading or deceptive means.
We use the information we collect to:
If we ever want to use your personal information for a purpose that is not listed above and not obvious from the service itself, we will identify that purpose and obtain your consent before doing so.
We do not use your trading data to train AI models, sell market intelligence to third parties, or share your positions with other users. Your trade data belongs to you and is treated as strictly private, with one exception: when you use the AI Trade Coach feature, relevant trade data is sent to our AI provider, Scaleway, solely to generate the analysis you requested — see the AI Trade Coach section below for details.
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
All service providers are contractually obligated to protect your data and may only use it to provide services to TradePiko.
Transfers outside Canada: Several of the providers listed above store and process personal information outside Canada, principally in the United States. We remain accountable under Canadian privacy law for information we transfer to a service provider for processing, and we use written agreements requiring a comparable level of protection. You should know that while your information is in another country it is subject to that country's laws, and may be accessible to its courts, law enforcement, and national security authorities under those laws. If you would like to know where a particular category of information is processed, just ask us.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of our users.
When you connect a brokerage account through TradePiko, we use SnapTrade to facilitate the connection. Here is how this works:
For more information on how SnapTrade handles your data, visit snaptrade.com/privacy.
The AI Trade Coach feature uses an AI model to analyze your trading data and answer questions you ask about it. The model runs on Scaleway, a French cloud provider, on servers in Paris, France. Here is how this works:
Scaleway is a third-party AI provider and processes data under its own privacy practices — see scaleway.com. If you have concerns about sending trade data to a third-party AI provider, you can simply avoid using the AI Trade Coach feature — it is entirely optional and does not affect any other part of the platform.
We implement industry-standard security measures to protect your information:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We keep personal information as accurate, complete, and up to date as is necessary for the purposes for which it is used. You can review and update your account information at any time in Settings, and you can edit or delete any trade, tag, note, or journal entry you have created.
Some information reaches us from third parties — trade history from your broker through SnapTrade, prices from our market data provider, billing status from Stripe. We display that information as we receive it. If something imported from a third party looks wrong, you can correct it in your journal, and we would encourage you to raise it with the source as well, since we cannot change records held by your broker.
If you tell us information we hold is inaccurate or incomplete, we will correct it where we agree. Where we do not agree, we will record that you disputed it, and, where appropriate, tell any third party who received the information.
If a breach of our security safeguards creates a real risk of significant harm to you, we will:
We maintain records of every breach of security safeguards involving personal information, whether or not it triggers notification, and we retain those records for at least 24 months as required by law.
We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:
We retain personal information only as long as necessary to fulfil the purposes described in this policy or to meet a legal requirement, and we set retention periods with that in mind rather than keeping information indefinitely by default. When information reaches the end of its retention period, or when you ask us to delete it and no legal requirement to keep it applies, we delete it or irreversibly de-identify it.
We may keep aggregated or de-identified information — figures that cannot reasonably be used to identify you, such as counts of how often a feature is used — for product analytics after your account is closed. We do not attempt to re-identify that information.
Backups are retained on a rolling basis and overwritten in the ordinary course, so information deleted from the live system may persist in a backup for a short period before being overwritten.
As a user of TradePiko, you have the following rights regarding your personal information:
Email us at support@tradepiko.com. So that we do not disclose your information to the wrong person, we will first confirm your identity, normally by verifying control of the email address on the account.
We will respond within 30 days of receiving your request. If we need more time, we will tell you before the 30 days are up, explain why, give you a new date, and tell you that you may complain to the Privacy Commissioner about the delay. Access requests are free; if a request would involve a cost to you, we will tell you the estimated cost first and give you the chance to withdraw or narrow it.
On request we will also tell you how your personal information has been used, and give an account of the third parties and the types of third parties it has been disclosed to.
There are limited situations where the law prevents or excuses us from giving access — for example, where doing so would reveal personal information about another individual, where the information is protected by solicitor-client privilege, or where disclosure would compromise the security of the platform. If we refuse a request in whole or in part, we will tell you in writing, explain why, and tell you how to complain.
Deletion is subject to limits as well: we must keep payment and tax records for the period described in Data retention, even after an account is closed.
Canadian residents have these rights under PIPEDA (the Personal Information Protection and Electronic Documents Act). See Questions and complaints if you are unhappy with how we have handled a request.
If you have a concern about how we handle your personal information, we want to hear it first so we have a chance to fix it.
Depending on where you live, you may instead be able to complain to a provincial regulator — the Office of the Information and Privacy Commissioner of Alberta, the Office of the Information and Privacy Commissioner for British Columbia, or the Commission d'accès à l'information du Québec.
If you are in Quebec, you have the right to be informed when we collect your personal information and why, to request that we stop disseminating it or de-index it in certain circumstances, and to receive the computerized personal information you provided to us in a structured, commonly used technological format. The owner of the business, described under Accountability above, is the person responsible for the protection of personal information. We assess the privacy implications before transferring personal information outside Quebec.
We do not make decisions about you based exclusively on automated processing that produce legal effects or similarly significant effects. The AI Trade Coach, Position Sizing Advisor, Piko 50 watchlist, and simulation tools produce analysis and suggestions for you to read and act on as you see fit — they do not decide anything about your account, your eligibility, or your pricing.
If you are in the EEA or the UK, our legal bases for processing are: performance of our contract with you (operating your account and delivering the service), your consent (broker connection, AI features, product emails), our legitimate interests (securing the platform, preventing fraud, improving features), and compliance with legal obligations (tax and accounting records). You have rights of access, rectification, erasure, restriction, portability, and objection, and you may lodge a complaint with your local supervisory authority. Personal information transferred out of the EEA or UK is protected by appropriate safeguards, such as standard contractual clauses.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising. California residents may request to know, delete, or correct personal information, and we will not discriminate against you for exercising those rights.
TradePiko uses a small number of cookies and similar technologies:
We do not use advertising cookies or sell data to advertising networks. You can control cookie settings through your browser, though disabling essential cookies will prevent you from logging in.
We send two kinds of email:
You can unsubscribe from commercial messages using the link in any such email or by contacting support@tradepiko.com. We honour unsubscribe requests promptly and in any event within 10 business days, consistent with Canada's Anti-Spam Legislation.
TradePiko is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at support@tradepiko.com and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. For significant changes, we will also notify registered users by email.
Your continued use of TradePiko after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
TradePiko Inc.
Ontario, Canada
Email: support@tradepiko.com
Website: tradepiko.com
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